SHIPPING & DELIVERY

At Beatti, we work tirelessly to process orders swiftly and accurately. Our dedicated packaging team follows a triple-check system to ensure every order is correct before dispatch.

For more detailed information, please refer to the Frequently Asked Questions (FAQ) section below.

What payment methods do you accept?

We accept

  1. Shop Pay, PayPal, Apple Pay, Google Pay
  2. Credit Cards (Visa, MasterCard and American Express)
  3. Interac e-Transfer (for Canadian Residents only)

Delivery timeline, cost and options

We strive to process and send all orders within two business days from our Toronto Studio, not including weekends.


DOMESTIC SHIPPING

  SHIPPING TYPE PRICE SHIPPING TIMELINE
CANADA Express Shipping $25 3-7 business days
USA USPS Priority $30 3-5 business days

 

INTERNATIONAL SHIPPING

  SHIPPING TYPE PRICE SHIPPING TIMELINE
INTERNATIONAL UPS International Express Depending on the region 4-6 business days
  • The cost for shipping & shipping date are calculable according to the region you provide and payable at checkout
  • Please note, you may be required to pay duties and taxes on your purchase when it arrives in the destination country.

  • Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Where do you ship to?

We deliver to the below countries:

  • Australia
  • Belgium
  • France
  • Germany
  • Hong Kong
  • Hungary
  • Indonesia
  • Italy
  • Japan
  • Macao SAR
  • Malaysia
  • Maldives
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Qatar
  • Saudi Arabia
  • Singapore
  • Slovenia
  • South Korea
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States
  • Vietnam

For other parts of the world, please email us at customercare@beatti.com. We will be happy to find out if we can ship to your country.

What shipping carriers do you use?

We use several reliable shipping carriers, including USPS, DHL, UPS. The specific carrier used for your order may vary depending on your location and the size of your order.

What is the processing time?

At our design studio in Toronto, we strive to dispatch all orders within 48 hours. If there's any delay for any reason, we'll promptly notify you via email. Please remember, during peak periods like public holidays, promotional events, Black Friday, and Christmas, delivery might take slightly longer than the usual time frames.

How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email. For most of our shipping options, this email will include a tracking number that you can use to track your order's progress.

Do I have to pay for customs and import charges?

Yes, depending on your country, your shipment may be subject to duties, taxes, or handling fees. Here's a general guide:

  • USA
    There will be no additional costs (import duties and tax charges).

  • Rest of the World
    There may be duties, taxes or handling fees incurred on your shipment. These charges are determined by your country's laws and regulations, and customers will be responsible for these additional costs. If needed, your local postal service might reach out to you for further information, such as a tax ID, for customs clearance.

Unfortunately, as these customs procedures vary from country to country, BEATTI is unable to provide specific advice on these charges. For a more precise understanding, we recommend contacting your local customs office.

Despite these potential additional costs, rest assured that our prices remain competitive. Since we sell directly to customers without high markups, you'll find that even after accounting for taxes and duties, our prices often match or even undercut those of traditional retailers.

Can I change my shipping address after I place an order?

If you need to change your shipping address after placing an order, please get in touch with our customer service team as quickly as possible. You can reach us by emailing us at customercare@beatti.com.

We'll do our best to accommodate your changes before the order is dispatched. However, please note that once an order has been processed and shipped, we are unable to modify the shipping details.

What if I provide an incorrect or incomplete address?

It's crucial to provide a correct and complete address when placing an order to ensure smooth delivery. If an order is shipped to an incorrect or incomplete address provided by the customer, and fails to be delivered, we regret that we cannot be held responsible for this mistake.

If a package is returned to us due to an address error, we can arrange to have it re-shipped to a corrected address, but please note there may be additional shipping charges.

We strongly encourage you to double-check your address details during checkout to avoid any delivery issues.

What if my package is damaged or lost?

If your order arrives damaged or gets lost, please reach out to us immediately. You can contact us through our messenger service or email us at customercare@beatti.com.

For damaged items, we kindly ask that you send us pictures of the damage so we can make a record of it and help with processing a claim with the courier service.

If your package is lost, we'll work with the courier service to try and locate your order.

Keep in mind that all orders sent with tracked shipping include insurance coverage. This ensures we have the resources to effectively address any delivery issues. It's important to report any claims for damaged or missing items within a certain timeframe of delivery (within 7 business days). Therefore, please open and inspect your items as soon as they arrive. We're here to support you and will do our utmost to resolve any issues to your satisfaction.